Have you ordered garments that are too big or too small?
The fastest way to get what you need is to place a new order.
- Place another order for the correct size garments.
- Return the incorrect size garments and we will refund the garment price in full.
- Garments sent back to us must be in new condition with all tags attached
- return postage for incorrectly ordered items is your responsibility
Return Process
You have 7 days to begin the return process - starting from the date your goods are delivered.
Garments sent back for a refund will need to be in new condition in their original undamaged packing and with tags attached.
You can start a return by using the form on our Contact Us page. When your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return may not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Incorrectly picked items
Please contact us if the item we shipped is not what you ordered so we can send you the replacement ASAP
Damaged in transit
Sometimes goods are damaged during transport
Please contact us if this happens so we can send you a replacement.
For all correspondence, please use the form on our Contact Us page.